Open Text is committed to providing our customers with accessible, high-quality technical support. We offer a wide range of resources and premium support services.
Support is provided to FirstClass System Administrators for 1 year (or 3 years if optioned with the initial purchase) following the purchase of FirstClass. Renewals for Support can be purchased from Open Text Sales at 1-888-808-0388 or firstclass-support@opentext.com.
Open Text FirstClass® Customers - Access Support Resources on FirstClass Online (FCOL)
Open Text is pleased to offer our customers a wide range of support resources and information accessible directly from your FirstClass account. To take advantage of the latest support announcements, technical notes, and archived content, please visit the technical support conferences within FirstClass Online (FCOL). If you do not currently have access to FCOL, please contact your site's administrator.
Support Eligibility
Individual FirstClass users must contact their FirstClass Administrator regarding any FirstClass related issues or questions.
Only those customers with a valid and up-to-date Maintenance and Support contract are eligible for support. If you do not have a Maintenance and Support contract, please contact our Sales department at 1-888-808-0388 or firstclass-support@opentext.com.
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